Associate Administrator

On behalf of Virgin Money , AMS are seeking an Associate for a 6‑month contract , working full‑time in the office within the Mortgage Operations team at Jubilee House, Gosforth, Newcastle Upon Tyne, NE3 4PL.

Get out of your comfort zone. Live a life more Virgin.

Our Associates are the heartbeat of Virgin Money. They’re the face and voice of our brand, creating brilliant experiences and helping to make people happier about money.

We’re now looking for someone with great attention to detail, a positive team spirit and the drive to deliver brilliant service to support a key piece of operational activity within our Mortgage team; the review, organisation and migration of physical title deeds and charge documentation.

This role is perfect for someone who enjoys structured admin work, can stay focused through repetitive tasks, and wants to contribute to something important behind the scenes. While it’s a hands‑on and methodical role, you’ll be surrounded by a close‑knit, friendly team who love supporting each other and take real pride in what they do.

What you’ll be doing

• Starting with the initial phase of work focused on reviewing and processing physical mortgage deeds and title documents for secure destruction, following strict guidelines to ensure accuracy and compliance.

• Over time you will learn how to identify items that require decision‑based review, and you’ll be gradually trained to handle more complex decision‑making tasks as your confidence and knowledge grow.

• Carefully checking documents to determine whether they should be destroyed, retained, or sent to customers; accuracy and consistency are essential.

• Using Virgin Money internal systems to log actions, update records and maintain a clear and accurate audit trail of all activity.

• Preparing documents for posting, ensuring they’re packaged, addressed and issued correctly.

• Supporting a wide range of administrative tasks to help the team deliver a smooth and first‑class experience for our customers and internal stakeholders.

• Bringing the Virgin Magic! You’ll be a champion for great service, supporting colleagues and contributing to a positive, supportive team environment every day.

We need you to have

• Attention to detail – Accuracy is essential, so you’ll need to be thorough in your work.

• Strong organisational skills to efficiently manage tasks, documentation and workload.

• Adaptability and flexibility to handle changing priorities and responsibilities.

• Curiosity, with the confidence to spot opportunities to improve how we work.

• Experience within an admin, customer support or service environment; banking or regulated industries are a bonus but not essential.

• Great communication skills and the natural ability to build rapport with different personalities.

• Excellent listening skills; able to understand, process and respond professionally.

• The ability to learn and adapt quickly as processes and needs evolve.

It’s a bonus if you have, but not essential

• Experience working in a mortgage‑related team.

• Familiarity with banking operations or financial services culture.

Be yourself at Virgin Money

Our purpose is to make people happier about money, and that starts with creating a workforce that reflects the incredible diversity of our customers and communities. We’re committed to building an inclusive culture where colleagues feel safe, supported and able to shine.

As a Disability Confident Leader, we’ll interview candidates with a disability who meet the minimum requirements for the role, where volumes allow. If you need any reasonable adjustments, please let us know.

Apply Now!!