Apprentice Technical Administrator

Summary

An excellent opportunity has arisen for an Apprentice Technical Administrator at Pyrocel Limited – based in the Longbenton area of Newcastle. This is a great opportunity to progress and grow within this role for the right candidate who is enthusiastic and keen to learn new skills.

Wage

£15,600 a year

Training course

Business administrator (level 3)

Hours

8.30am-5.00pm, Monday to Friday, 37.5 hours per week / 1 hour lunch break.

37 hours 30 minutes a week

Start date

Monday 11 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Quality & Compliance Support

• Assist in maintaining and updating documented procedures, forms and registers.
• Support internal audit preparation and evidence collation.
• Maintain training matrices and competency records.
• Assist with CAPA (Corrective & Preventive Action) tracking, investigation and follow-up.
• Help manage document control, including version updates and distribution.
• Assist with environmental and sustainability data collection.

Fleet Management Support

• Maintain vehicle records (insurance, servicing, MOT, inspections).
• Assist with fleet monitoring.
• Support administration of Vehicle allocations, Service bookings and safety recalls.

Technical Support Assistance

• Provide administrative and technical assistance to the Technical Support function.
• Support engineers with: Basic product research, Standards reference checks, Equipment compatibility checks
• Log and track technical queries.
• Develop understanding of relevant standards (e.g. fire detection, emergency lighting, access control, CCTV, intruder systems).
• Assist in maintaining internal databases and spreadsheets.
• Support development and improvement of reporting tools.
• Assist with booking of training courses with external providers and creation of internal training programmes.

These duties are not exhaustive, and other tasks will be required from time to time. Full ongoing training will be provided to support the progression of the successful candidate.

It is desirable that applicants have some previous work experience within a technical, engineering or electrical environment.

Where you'll work

BURNBANK HOUSE
BALLIOL BUSINESS PARK
BENTON LANE
NEWCASTLE UPON TYNE
NE12 8EW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The successful applicant will work towards the Business Administrator Level 3 Apprenticeship Standard.

Applicants should be willing to attend day release 1 day per month at Access Training, Team Valley, Gateshead.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative

Other requirements

Please ensure that you can travel to Balliol Business Park, Newcastle for an 08:30am start daily.

Day release will be one day per month at Access Training based in Team Valley, Gateshead.

It is desirable that applicants have some previous work experience or training within a technical, engineering or electrical environment.

A basic understanding of fire and security systems or any regulated industries would also be advantageous.