Business Admin Partner Apprentice

Summary

An exciting opportunity has arisen for a Business Administration Apprentice to join our Innersummit team reporting to our Operations Manager for Innersummit Professional Services. You would work as part of Innersummit at our Gateshead office (Metropolitan House, Long Rigg Rd, Swalwell, Gateshead NE16 3AS).

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Thursday, 8.30am to 4.30pm. Friday, 8.30am to 4.00pm.

37 hours a week

Start date

Monday 11 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Administration Apprentice with Innersummit you will be responsible for the administrative processes for the team. You will liaise with staff and trainees to ensure that all documentation and administrative process are completed correctly and in a timely manner. You will communicate with internal and external stakeholders and ensure that the journey from sign up to completion is seamless for both trainees and employers.

• To organise initial interviews, update applicant information and assist in the core elements of the sign up process
• To provide coaching support to team members and trainees to help them to progress through their work tasks
• To comply with the requirements of internal quality assurance and compliance measures to ensure that the provider always maintains the quality standards of the apprenticeship programme Carry out PIQA sampling to audit and feedback on this process
• Observe, review and provide professional responses to client emails
• To participate in appropriate team meetings, including quality evaluations, and to keep up-to-date with the development of standards and general changes in provision
• Supporting the organising of the team members diary's, organising meetings, following up with clients
• Act as the central point of contact for telephone, email and postal enquiries
• Arrange Meeting dates, collate and issue agendas and papers, arranging venues and catering and take minutes
• Provide the day-to-day administration for the office (drafting letters, ordering office supplies, raising purchase orders and invoices)
• Provide some PA and secretarial support to the senior team
• Ensure correct data entry across multiple software packages relating to learner activity
• Data entry and analysis on learner dashboards and progression. Editing recordings and uploading for learner access
• Use monitoring reports and data submissions to ensure that curriculum delivery teams meet deadlines
• Support the planning and running of Innersummit events, workshops and webinars including but not limited to timetabling, and system updates
• Safeguard the health, well-being, and safety of the students and staff some of whom may be classed as vulnerable people or adults. In the event of a risk to students or staff becoming apparent or if concerns arise about a vulnerable person’s welfare, to immediately report these concerns in line with the Safeguarding policy and procedure
• Undertake any of duties in line with this post and level of responsibilities as directed by the line manager

Where you'll work

Metropolitan House
Longrigg, Swalwell
Newcastle Upon Tyne
NE16 3AS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE EDUCATION TRAINING COLLECTIVE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administration at Stockton Riverside College.
• Functional skills Maths and English, if required.

More training information

This apprenticeship will be all on the job, you won't need to attend college one day a week.

Requirements

Desirable qualifications

GCSE in:

• English (grade A*-C/9-4)
• Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• IT skills
• Team working
• Initiative
• Knowledge on apprenticeships
• Microsoft Office knowledge
• Willingness to learn
• Minute taking
• Safeguarding knowledge
• Sympathetic approach
• Energetic and enthusiastic
• Confidentiality
• Time management