Receptionist - Outstanding Secondary School - Newcastle

Receptionist – Outstanding Secondary School – Newcastle

Start Date: As soon as possible
Contract: Full-time, Permanent
Salary: Paid to scale

School Information

This exceptional 11–18 Outstanding secondary school in Newcastle upon Tyne is renowned for its welcoming culture, high academic aspirations, and strong pastoral ethos. The school has earned a reputation for excellence through its unwavering commitment to student wellbeing, academic achievement, and community engagement.

Situated in a vibrant and diverse area of the city, the school benefits from modern facilities, extensive extracurricular provision, and a leadership team focused on continual improvement. Students demonstrate excellent behaviour, strong motivation, and a genuine desire to succeed. Staff describe the working environment as warm, collaborative, and forward-thinking, with leaders who actively encourage professional development and innovative practice.

The school places particular emphasis on creating a supportive and positive front-of-house experience for parents, visitors, and students. As such, they are seeking a confident and personable Receptionist who can represent the school with professionalism and care.

Role Overview

The Receptionist will be the first point of contact for all visitors, families, and external stakeholders. This role is essential in maintaining the school’s high standard of customer service and administrative efficiency.

Key responsibilities include:

• Welcoming students, staff, parents, visitors, and external agencies in a warm and professional manner

• Managing incoming phone calls, emails, and enquiries, ensuring timely and accurate communication

• Handling visitor sign-in processes and safeguarding checks

• Maintaining the reception area to ensure a tidy, organised, and welcoming environment

• Supporting wider administrative tasks including data entry, document preparation, mail handling, and record keeping

• Liaising with staff across departments to ensure smooth communication and daily operations

• Coordinating appointment schedules, meeting spaces, and visitor access arrangements

• Providing essential assistance during school events, parents’ evenings, and open days

• Upholding strict confidentiality and safeguarding expectations at all times

This role requires excellent communication skills, a professional presence, and the ability to multitask efficiently in a busy school environment.

Administrative Team Information

The Receptionist will join a well-structured and supportive administrative team overseen by the Office Manager. The team works collaboratively to provide efficient office operations, high-quality communication, and reliable support to teaching and leadership staff.

The school operates with modern digital systems, including SIMS/Arbor, CPOMS, and Google Workspace, with full training provided where necessary. The team values positivity, adaptability, and a strong sense of community.

Candidate Requirements

• Previous experience in reception, customer service, or administrative roles

• Strong communication and interpersonal skills

• Professional, calm, and friendly manner

• Proficiency with Microsoft Office and basic IT systems

• Ability to multitask and manage competing priorities

• Excellent organisational and time-management skills

• High attention to detail and reliability

• Commitment to safeguarding and representing the school’s values

Application

To apply, please send your CV as soon as possible.