Process Assistant - Cards, Benefits & Expenses

JOB DESCRIPTION

Looking for a role where accuracy, organisation and great customer service really matter? Do you enjoy working with data, juggling priorities and supporting colleagues across a busy operational team?

You’ll be joining the Cards, Benefits & Expenses team within Transformative Business Services, supporting service delivery for our client MPS. This is a fast‑paced administrative role where attention to detail is essential, and where you’ll play a key part in making sure payroll‑related benefits, expenses and schemes are processed accurately, on time and in line with policy and legislation.

This is a permanent, full‑time role, based from our Newcastle office, with an expectation of working on site two days per week.

What you’ll be doing:

• Processing and administering Cards, Benefits & Expenses activity in line with agreed service levels and timescales.
• Managing and prioritising your own workload across an allocated area of the team.
• Calculating, checking and processing salary sacrifice schemes and allowances accurately.
• Auditing expense claims to ensure compliance with MPS policy and legislative requirements.
• Responding to queries from employees and managers via RFS and email, providing a positive and professional customer experience.
• Supporting ad‑hoc activity, including issuing letters and assisting with project work involving high‑volume data analysis.
  

What you’ll bring:

• Experience of processing payroll‑related information and working with payroll or HR systems in a high‑volume environment would be beneficial.
• High attention to detail, with confidence working with large volumes of data.
• Good Excel skills, including use of formulas, alongside strong overall computer literacy.
• Excellent time management skills, with the ability to meet tight deadlines.
• High levels of numeracy and written communication skills, including drafting clear and accurate correspondence.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you.

Although this role is advertised as full‑time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Employment Type: Full‑time, Permanent.
Location: Hybrid – Newport, 2 days per week
Security Clearance Level: NPVV2.
Internal Recruiter: Becky.
Salary: £25,375 per annum.
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance and pension.

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We’re a leading provider in the UK of re‑imagined Business Support Services powered by next generation technology. We combine the full power of Sopra Steria’s Insight, Technology and Transformation capabilities to deliver positive, meaningful and long‑lasting outcomes for our clients. We’re the partner of choice for organisations who are looking to tackle the most complex problems with new solutions.
We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation.