Deputy Practice Manager
Role Overview: The post holder will lead and manage all front-of-house and patient-facing services within the practice. This role focuses on delivering an excellent patient experience, ensuring efficient access to care, and supporting reception and administrative teams to operate effectively. You will work closely with the Practice Manager & Operations Manager to ensure smooth day-to-day operations, high service standards, and a positive environment for staff and patients. Key Responsibilities Lead and manage the reception and administrative teams Ensure high-quality, patient-centred service delivery at all times Oversee appointment systems, patient flow, and access to services Handle and support resolution of patient complaints and feedback Monitor and improve patient experience and satisfaction Ensure all patient services processes are efficient and compliant Ensure all patient-facing staff adhere to safeguarding policies, recognising and appropriately escalating safeguarding concerns in line with practice procedures Support staff training, induction, and ongoing development Conduct appraisals and provide day-to-day leadership for admin teams Ensure adherence to policies, procedures, and confidentiality standards Implementing and embedding an effective practice and staff development plan for staff whilst maintaining a robust training record Provide cover for the operational manager during annual leave and sickness Promote a positive, inclusive, and supportive team culture Support implementation of new systems and ways of working to improve access
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