Assistant General Manager

Assistant General Manager – Starbucks, Newcastle Airport

If you’re passionate about hospitality, teamwork, and operations that run like clockwork — this could be your next step.
We’re the global food travel experts behind more than 500 brands, from our own concepts like Beer House and Café Local to international favourites like M&S, Starbucks, Burger King, and BrewDog.

We’re now looking for an Assistant General Manager to join our growing team at Newcastle Airport.

Why join SSP as an Assistant General Manager?

• Competitive salary between £29,000 and £31,000 (depending on the experience)plus management bonus scheme

• Up to 50% colleague discount (75% when on shift)

• Friends & Family discount (20%)

• Flexible working and family-friendly leave

• Access to digital GPs and 24/7 wellbeing helpline

• Support through the Spectrum Life app and colleague networks (Neurodiversity, LGBTQ+, and more)

• Apprenticeships and development opportunities to grow your career

• Share Incentive Plan (SIP)and life assurance

What makes this role special?

This is not just a front-of-house leadership position — it’s a key operational and analytical role. You’ll work closely with the General Manager, taking ownership of labour planning, rota control, cost and waste management, and financial performance tracking.

What we’re looking for:

• Proven experience in hospitality management — ideally in a fast-paced, multi-site or airport environment

• Strong planning, analytical and organisational skills with confidence using data to improve performance

• Hands-on leader who thrives in service and leads by example

• Collaborative mindset — able to work closely with fellow managers toward shared targets and goals

• Passion for operational excellence, team development, and delivering results

Please note that Newcastle Airport is a secure environment, if successful you will have to provide references to cover the last 5 years and undergo a criminal record check to comply with airport regulations.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!