Tenant Liaison Officer

Tenant Liaison Officer (TLO) – Newcastle Upon Tyne
We are currently seeking an experienced Tenant Liaison Officer (TLO) to join a live construction project in Newcastle, focusing on fire safety improvement works within a residential setting.
Location: Newcastle Upon Tyne (NE6)
Start Date: 22 April 2026
Duration: 3 Months
Hours: 8:00am – 5:00pm
Role Overview:
As the Tenant Liaison Officer, you will act as the primary point of contact for residents throughout the duration of the fire safety improvement project. You will play a key role in ensuring clear communication, smooth coordination, and a positive experience for tenants while works are carried out.
Key Responsibilities:
* Act as the main liaison between residents, site teams, and project stakeholders
* Conduct pre-start meetings with tenants, explaining upcoming works and schedules
* Coordinate access to properties and manage appointment scheduling
* Work closely with site teams to ensure minimal disruption to residents
* Maintain accurate records of all communications, access arrangements, and issues
* Handle complaints and queries professionally, ensuring timely resolution
* Clearly communicate fire safety requirements in an accessible and reassuring manner
Essential Requirements:
* Previous experience in a Tenant Liaison Officer or similar resident-facing role
* Strong administrative skills with excellent attention to detail
* Outstanding communication skills (both written and verbal)
* Highly organised with the ability to manage multiple responsibilities
* Calm and professional approach when dealing with challenging situations
* Proficient in Microsoft Office and database systems
* Full UK driving licence and access to a vehicle (in case travel is required)
Preferred (Not Essential):
* Experience working within social housing or with local authorities
* Background in construction, refurbishment, or maintenance projects
* Understanding of fire safety regulations or building compliance
* Knowledge of safeguarding and supporting vulnerable residents
* SSSTS / SMSTS / CSCS card
If you are an experienced Tenant Liaison Officer with strong communication skills and are available for an immediate start, we would like to hear from you