Apprentice Dental Receptionist - Newcastle Upon Tyne

Summary

Do you want to work in healthcare and make a difference? Train as an Apprentice Dental Receptionist and begin your pathway to a professional dental career while supporting patients at the heart of the practice.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Training course

Customer service practitioner (level 2)

Hours

Monday - Thursday 8.45am - 5pm Friday 8.45am - 4.15pm

37 hours 30 minutes a week

Start date

Monday 4 May 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is your opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship with Tempdent, alongside Dental Receptionist specific training. You’ll develop the skills needed to provide excellent patient service and support the smooth running of a busy dental practice.

Key duties may include:

• Greeting patients and welcoming them into the practice
• Managing appointment bookings and diary systems
• Handling patient enquiries both in person and over the phone
• Processing payments and maintaining accurate patient records
• Supporting the dental team with administrative tasks
• Ensuring a positive patient experience from arrival to departure
• Maintaining confidentiality and professionalism at all times

Where you'll work

6 FRENTON CLOSE
NEWCASTLE UPON TYNE
NE5 1EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TEMP DENT DENTAL AGENCY LIMITED

Training course

Customer service practitioner (level 2)

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

Provided by Tempdent:

• Level 2 Customer Service Practitioner Apprenticeship
• Dental Receptionist specific training
• Functional Skills (if applicable)
• Flexible online delivery model
• Induction and regular progress support

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Telephone
• Time Management

Other requirements

If you are successfully appointed to this position, you may be required to complete a Disclosure and Barring Service (DBS) check in line with practice requirements.