Business Development Manager

Role Overview

Reporting to the CEO, a major focus of the role will be to proactively identify and develop new market sectors, generate new sales and continually promoting the company and its specialist services.

General Duties & Responsibilities

• To work with the CEO to understand and develop the future direction of the business in terms of market and sectors and identifying new opportunities.
• To undertake market research on a continuous basis to ensure the business is always at the heart of future projects and initiatives.
• To develop an understanding of customer expectations and requirements and how the company delivers against these objectives, enabling a better customer journey if required.
• To work with the marketing team to identify the tools required for the promotion of company products and any pre-sale documentation.
• To research relevant markets and related industries to promote sales growth.
• To attend relevant seminars and trade shows agreed with the management team.
• To attend regular management meetings to ensure excellent communication within the team.
• To develop, update and maintain the customer relationship management (CRM) system and communicate with the management team.
• To provide customer feedback to the team.
• To work with colleagues across the group where relevant to develop potential cross-selling opportunities.
• To develop and maintain a customer base.
• To present the companies services to potential customers.
• To generate and convert leads by developing customer relationships and follow up on quotations.
• To understand customer requirements and develop a solution for the specific project alongside the technical team.
• To encourage feedback from customers both before and after sale.
• To develop relationships with customers and potential customers to understand project timelines and new projects relevant to the company.
• To undertake site visits where necessary with the ability to identify equipment, capabilities and unique selling points.

• To develop an understanding of competitors, and where the company is positioned in the market alongside them.
• To work with the management team to develop strategy for future work.
• Be a proactive member of the team to ensure the growth of the business.
• To take part in continuous improvement projects where applicable.
• To work within budgets.
• To provide market understanding and insights to the management team to help continually improve the companies service offering.
• Ensure that you work in a safe manner and comply with the company’s Health, Safety & Environmental policy.
• To carry out any other duties not listed above as may reasonably be expected.

  Person Specification – Knowledge, Experience & Skills

• Be able to demonstrate the ability to liaise on a technical level with customers and have experience of working in a similar role.
• Experience of working in an engineering/manufacturing environment would be desirable.
• Have experience and a proven track record of identifying commercially viable opportunities.

  Competencies

• Have a customer focussed approach and the ability to develop and maintain excellent relationship with customers.
• Be resilient, results driven, proactive and self-starting with interpersonal and networking skills.
• Have excellent communication skills – verbal and written.
• Be able to demonstrate a strong commercial awareness in relation to the environment that you work in.
• Have excellent negotiating and influencing skills.
• Demonstrate a positive, innovative and motivated approach to their work combined with an ability to work under pressure and within time constraints as well as organised priorities and meet deadlines.

  Required

• Have full driving licence and ability to travel when required.
• Have a background in Engineering or have Sales Engineering experience.