Retail Technology Product Owner - Newcastle Upon Tyne, Tyne and Wear

Retail Technology Product Owner - Newcastle Upon Tyne, Tyne and Wear

• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Newcastle Upon Tyne

Main Responsibilities

• Own the Order Fulfilment product for Greggs shops, leading the delivery of a new fulfilment solution that improves operational consistency, makes life easier for shop teams, and supports the growth of digital orders and partner integrations
• Represent the voice of our shop colleagues, regularly spending time in shops to understand workflows, challenges, and opportunities - turning this understanding into simple and effective product improvements
• Lead the end‑to‑end discovery process, from problem definition and requirements gathering through to testable hypotheses, user stories and acceptance criteria ready for development
• Prioritise work based on outcomes and evidence, balancing strategic roadmap priorities with live issues, operational needs, support trends and technical constraints
• Own and manage the product backlog, ensuring it is clear, emergent, estimated and well‑understood by the squad — and maintain a roadmap that reflects both long‑term direction and near‑term delivery
• Set sprint goals and maintain delivery flow, partnering closely with engineering, UX/UI, analysts, QA, support teams and the Product Manager to move work efficiently from discovery to live
• Explore and apply the use of AI and automation whereappropriate —both within the products we build and within product‑delivery processes—to improve discovery, insight, decision‑making and delivery efficiency
• Use data and insight to guide decisions,leveragingoperational metrics (e.g., fulfilment accuracy,fulfilment time, adoption), colleague feedback and business KPIs to inform prioritisation and evaluate the impact of what you ship
• Define and track measures of success for new and existing features, ensuring we learn quickly, iterate, and focus on what delivers the greatest value for shops, customers, and the business
• Coordinate effectively with third‑party delivery partners (e.g., Uber Eats, Just Eat) and internal teams (e.g. Retail Operations, Technology & Engineering, Digital) to ensure integrations are reliable and releases land smoothly
• Manage product risks, dependencies and constraints, escalating early and working with the right teams to unblock issues
• Drive operational readiness, supporting rollout planning, trial phases, training needs, shop communications and feedback loops to ensure new features are adoptable and understood
• Support operational resilience, partnering with internal support teams to analyse incident trends, understand root causes, and feed improvements into the roadmap
• Line manage one Product Analyst, supporting their development, providing direction, and helping them do their best work
• Champion continuous improvement within the squad — reviewing deliveries, learning from outcomes, and helping create an environment where the team can adapt, collaborate and thrive

Ideal Candidate

You will fit right into this role if you:

• Bring hands‑on experience as a Product Owner or similar product‑focused role, with a track record of owning a backlog and delivering valuable features in an agile environment.
• Are truly user‑focused, with a strong interest in understanding how shop colleagues operate and what they need to work more easily, efficiently and accurately.
• Are outcomes‑driven and commercially aware, able to balance user experience, operational performance and business priorities in a practical, grounded way.
• Are confident running structured discovery, facilitating workshops, mapping processes, identifying root causes and guiding stakeholders towards clear, actionable requirements.
• Have a data‑led mindset, comfortable interpreting product and operational data, spotting patterns, and combining insight with qualitative input to make informed decisions.
• Communicate clearly and build trust easily, influencing without authority, balancing viewpoints, and bringing cross‑functional teams and stakeholders along with your thinking.
• Comfortable experimenting with AI and emerging technologies — both as part of the products you help build and in how you work — to support analysis, communication and problem‑solving, while applying sound judgement and strong product thinking.
• Thrive in a fast‑paced retail environment, where priorities can shift quickly and real‑world operational needs matter just as much as long‑term product strategy.
• Work well with engineering and technical teams, understanding integrations,constraintsand the fundamentals of delivering robust, scalable systems - without needing to be an engineer yourself.
• Care deeply about operational reliability, recognising that shop‑facing tools must be dependable,intuitiveand supportive of peak‑time pressures.
• Are organised and able to manage multiple competing priorities, while keeping a focus on value,clarityand momentum.
• Enjoy being part of a collaborative, supportive squad, celebrating wins and sharing responsibility for outcomes.
• Value and contribute to an inclusive culture, where different perspectives are welcomed and help everyone do better work.