Systems Processor

Systems Processor

Permanent - Full Time

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Newcastle upon Tyne

Competitive Salary

Be part of something bigger.

Supporting world-class experiences through seamless systems.

We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.

This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.

About the role

Ownership of ticketing, tours, and hospitality products (including set up) and customer experience on our sales/ticketing system

What you’ll do

* Maintain and improve an efficient and productive booking system across ticketing, hospitality and tours departments.

* Proactively streamline and develop processes to improve customer experience.

* Manage how customer data is collected across all sales channels, ensuring accuracy, consistency and GDPR compliance.

* Carry out data cleansing and monitoring.

* Produce regular reporting to support ticketing, tours, hospitality and marketing teams.

* Use data segmentation to develop tailored customer journeys.

* Demonstrate interest in how data supports business decision‑making.

* Capture customer information in accordance with the Data Protection Act.

* Support the ticket office with customer sales during busy periods.

* Carry out duties as defined by your manager based on the changing needs of the business.

* Any other reasonable duties.

The team

You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach.

To view the for this role, please click here.

United As One.

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

Safeguarding

We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.

This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.

Recruitment Agencies – please note that we do not accept unsolicited candidate details. Any candidates submitted without request will be considered direct applicants.