Service Designer

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you.

Job Description

We're looking for a strategic, systems-minded Service Designer to join our growing design capability. As a service designer, you will work at the intersection of analysis and design to shape and deliver services that work for clients and their users.

Accessible, efficient, good services don’t just happen; they are designed. We are looking for a service designer who can evaluate current states (such as existing services, business ecosystems, policy and operational realities) in order to co-design evidence-based solutions with multidisciplinary teams and stakeholders.

You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services. 

Typical projects

You will work on a range of high-profile digital transformation projects, which could be in a range of sectors including education, training, social care or the criminal justice system. Service Designers at V1 work across the full service lifecycle, from discovery through to live – working to improve existing services, or designing new ones from scratch. 

Examples of the projects you could be working on include developing new services to: 

• Enable people in prison to receive better and more tailored education and training. 

• Help local authorities carry out skills assessments on social workers. 

• Share sensitive information about children between multiple agencies. 

• Support teachers with their professional development.

• Reducing administrative burden of schools and teachers 

• Supporting teachers enhance their skills and career development to ensure children get excellent teaching standards  

• Ensuring the Teaching Regulation Agency handles teacher data safely and accurately 

Qualifications

We’re particularly interested in people who:

• Can simplify complexity— are able to cut through the noise from disparate analysis to identify key insights, impacts and next steps

• Are comfortable working in ambiguity and helping teams find direction 

• Confident working within agile, multidisciplinary teams and using tools like Miro and Lucid with basic level of Figma 

• Have experience working to the GOV.UK Service Standard or within the public sector is desirable but not essential 

• Think beyond the immediate problems and realities to design services that are sustainable, strategic and future-proof 

• Can plan and lead effective workshops, co-creating solutions as one team, and building trusted, respectful partnerships 

• Have excellent communication skills, able to adapt information to different audiences and mediums 

• Can define and visualise concepts, and complex systems clearly for shared understanding and decision making

• Knowledge of key service design artifacts and principles (service blueprints, journey maps or ecosystem diagrams etc) desirable but not necessary

• Like to work collaboratively and are ready to learn from others’ skillsets and viewpoints

Additional Information

We implement UCD values into our ways of working and lead with kindness, empathy and curiosity. We believe good teams are built on trust, psychological safety and shared purpose. We’re committed to creating a no-blame culture, where people support each other, take pride in their work, and lift each other up. We value strong team bonds just as much as strong outcomes. We actively welcome diversity of background, identity, experience and thought. You’ll be supported to show up as yourself, contribute fully, and grow your career in a way that works for you.

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability:

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version 1 is an equal opportunities employer.

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact one of the talent team at Version 1. We will consider all requests carefully, respectfully and confidentially.

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