Business Analyst (IT)

At CGI, we partner with organisations across the UK to deliver meaningful, measurable transformation. As a Business Analyst, you will take ownership of uncovering business needs, shaping clear, value-driven requirements, and enabling solutions that make a real difference. Working at the heart of complex programmes, you will bring structure to ambiguity, align stakeholders around shared outcomes, and help drive innovation across digital and business change initiatives. Supported by a collaborative community of experts, you will have the opportunity to influence strategy, improve experiences, and contribute to high-impact delivery that shapes the future of our clients? organisations. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ?Best Employer? by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you?ll be part of an open, friendly community of experts. We?ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position based out of Newcastle Candidate profile: In this role, you will lead and contribute to business analysis activities across projects of varying size and complexity, ensuring that business needs are clearly understood, structured, and translated into actionable outcomes. You will facilitate workshops, analyse processes, define and prioritise requirements, and ensure traceability from concept through to delivery and benefits realisation. By building strong stakeholder relationships and collaborating closely with product owners, architects, designers, and delivery teams, you will help shape solutions that are aligned to strategic objectives and deliver measurable value. You will also play an active role in strengthening analysis capability across engagements, mentoring others, contributing to communities of practice, and continuously improving how we define and realise business value. Key responsibilities: Discover & Define business needs through structured elicitation and stakeholder engagement Analyse & Improve processes, identifying optimisation and automation opportunities Document & Validate clear, prioritised requirements aligned to strategic outcomes Facilitate & Align stakeholder workshops, decision-making, and approval processes Support & Assure acceptance activities, defining criteria and enabling user validation Model & Communicate business processes, user journeys, data flows, and business cases Collaborate & Deliver within Agile teams, contributing to backlog refinement and story writing Champion & Realise value through benefits tracking and outcome-based analysis Mentor & Strengthen capability within the wider Business Analysis community Required qualifications to be successful in this role You will bring proven experience as a Business Analyst within client-facing or complex programme environments. You combine analytical rigour with strong communication skills, commercial awareness, and the ability to navigate stakeholder dynamics effectively. You are comfortable working across multiple domains and applying a wide range of analysis techniques to deliver clarity, structure, and value. You should have: Solid experience conducting business analysis across requirements, process, system, or UX disciplines Strong knowledge of elicitation, modelling, documentation, and evaluation techniques Demonstrable stakeholder management skills, including facilitating workshops and resolving issues Experience producing artefacts such as BPMN models, process maps, user journeys, and requirements specifications Proven ability to support Agile delivery, including user story creation and backlog collaboration Strong analytical thinking, attention to detail, and commercial awareness It would be advantageous to have: Experience supporting medium-sized or complex programmes Exposure to Agile at scale frameworks such as SAFe Knowledge of benefits analysis, automation opportunities, or data-driven insight initiatives Certifications such as BCS Business Analysis Diploma, IIBA CCBA, or Agile BA-related qualifications

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