Victims Voice Engagement Officer

About us

Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.

Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.

Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.

About the Service - Newcastle Integrated Domestic Abuse Service

The Newcastle Integrated Domestic Abuse Service (NIDAS) aims to minimise risk and harm, improve health and well-being and support people to build brighter futures.

NIDAS is delivered by Changing Lives in partnership with Action for Children and Rape Crisis to offer integrated support to domestic abuse survivors in the Newcastle area. Offering a safe and secure refuge accommodation for women and children, dispersed accommodation for those who may not be able to access main stream refuge, as well as outreach services to support people in the local community and in their own homes.

We have a passionate team of advocates who recognising the impact domestic abuse can have on an individuals life and circumstance. They provide safety and support information to empower individuals to make choices and move towards lives free from fear.

About the Job

We are really excited to be recruiting to the role of Victims Voice Engagement Officer. Ensuring our service meets the needs of those who reach out to us for support is crucial. Understanding the needs of those who are using our service, their experiences and reviewing our practices will enable us to continue to provide high quality, client led support.

The Victim Voice Engagement Officer will be key in identifying and capturing this information and driving service change and review. We are looking for a proactive individual who has excellent communication skills, enjoys engaging with people from all areas and can listen openly, with non-judgement and compassion to people's stories. With passion to make a change.