Digital Strategist

We are looking for a Digital Strategist to join our talented Client Success team!

This role is integral to managing our higher-value accounts, ensuring we are at the forefront of client performance and innovation. Serving as the trusted strategic advisor, owning and nurturing client relationships to ensure long-term, high-level success and strategic alignment. You will be responsible for:

• Directing the execution of high-performing marketing strategies.
• Driving exceptional client satisfaction and performance.
• Fostering strong stakeholder relationships.

This position demands:

• Exceptional communication skills, delivering clarity and impact across all interactions.
• Strong marketing knowledge to bring strategies to life and identify opportunities

• High confidence in all aspects of communication and problem-solving

Duties & Responsibilities

Marketing Strategy

Own the strategic roadmap for your accounts alongside the CSD. Developing and implementing pivotal, high-performing marketing strategies that anticipate market shifts and align with long-term client goals and objectives.

Proactive Performance Management

Work closely and proactively with marketing teams to continuously analyse client performance data, identifying trends and challenges early to direct necessary strategic pivots and ensure optimal outcomes.

Campaign Management & Impact

Direct the strategic approach to campaigns, delivering and reporting on campaigns with precision. Focus on executing impactful campaigns to drive performance toward client objectives.

Client Communication

Exhibit outstanding communication skills in all formats, effectively engaging with stakeholders at every level within client organisations.

Presentation Skills

Exceptional presentation skills with meticulous attention to detail in all client communications.

Relationship Management

Own and nurture client relationships to ensure long-term success.

Performance Monitoring

Analyse data to monitor client performance, proactively addressing trends and challenges.

Identifying Upsell Opportunity

Identify opportunities to upsell services to existing clients, crafting and executing strategies to drive growth.

Proactive Problem Solving

Anticipate and resolve client challenges early, managing difficult conversations with professionalism and confidence.

Client Goal Alignment

Conduct regular refresh meetings to ensure full alignment with client objectives and maintain up-to-date knowledge of their needs.

Account Management

Ensuring internal admin is accurate around client communications, invoicing and contracts.

Operations Excellence

Maintain full visibility over client communications, ensuring all meetings are followed up with clear notes and actionable outcomes. Ensure accuracy in invoicing and that client accounts are up to date.

Stakeholder Engagement

Facilitate regular communications at all levels of the client organisation, including quarterly updates with senior stakeholders

Personal Development

Proactively identify personal development needs, collaborate to set goals, and take actionable steps to achieve them.

Requirements

Experience, Knowledge and Training

• Proven track record of delivering impactful marketing strategies for high-level accounts.
• Exceptional presentation skills and a meticulous approach to detail and quality.
• Strong ability to analyse and act on client performance data proactively.
• Demonstrated success in identifying and executing upsell opportunities.
• Skilled in handling complex client conversations and challenges with ease.
• Comprehensive understanding of client management best practices, from communication to invoicing.

Core Competences, Skills and Personal Attributes

• Strong communication skills, both written and verbal
• Strong presentation skills
• Strong workload management and prioritisation skills
• Well presented, well spoken, articulate and professional
• Determined, driven and willing to learn
• Skilled at working across departments and leveraging relationships to achieve shared goals
• Commercially focussed and results orientated
• Ability to generate new ideas
• Ability to overcome challenges

Benefits

• Competitive basic salary with great progression options
• Unlimited paid holidays - yes, that's not a typo!
• Hybrid working
• Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!
• Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly
• A high-performance MacBook
• VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone!
• Free daily breakfast, fruit, hot and cold drinks and protein shakes
• Weekly free brunch and lunch
• Friday afternoon drinks to wind down for the weekend
• Pension scheme to help you save for the future
• Cycle to work scheme
• EV Car scheme
• Discounts across our brands
• Regular team social events
• Training & development

Our Values

We champion our clients
We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them.

We are one team
We believe in the power of collaboration - within our teams and with our clients. Together, there’s nothing we can’t achieve.

We create change
The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead.

We care about what matters
We are committed to making the world a little brighter and doing what’s best for our people, our community, and our planet.

So if you think you’ve got what it takes to join one of the UK’s leading eCommerce agencies, we’d love to hear from you.

A little formality… by applying, you implicitly consent to us processing your personal data for review for this vacancy only.

Talent Hunter Referral Bounty - £250

Help us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

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Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.

We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.