Client Experience Assistant - Business Services

We are a full-service law firm based in Newcastle upon Tyne serving clients throughout the UK and further afield. We have an outstanding reputation for delivering high quality partner-led advice with exceptional personal service.

Our team of over 220 colleagues includes 38 partners, 119 fee-earners and 67 people in business services roles. Our client base includes large companies, owner managed businesses, healthcare professionals, leisure operators and rural businesses

With a history stretching back over 125 years, we recognise the importance the contribution that businesses like ours should and can have on the local community and we, therefore, encourage our partners and colleagues to get involved and give back to the local community in which we live and work.

Our vision is to set the standard for legal excellence and in doing so, to become the law firm of choice for businesses, organisations and individuals. To meet our vision and deliver an outstanding service we employ individuals who understand our clients’ needs, take pride in what they do and how they do it. Our values go to the heart of the firm; they define who we are and how we work and it is by remaining true to our values that we will achieve our vision. This is what we value most:

• Teamwork – We trust and respect one another. We see strength in our diversity as individuals and as a practice. We achieve the best outcomes for clients when we work collaboratively, recognising and respecting the different perspectives that we bring.
• Excellent Client Service – We take the time to truly understand our clients’ needs and aim to provide practical, tailored and commercial solutions – not just options – to help them achieve their goals. Through hard work and commitment, we aim to develop long-term relationships with all our clients, taking pride in the value that we add.
• Professionalism – We work to the highest professional and technical standards, acting with the utmost integrity at all times. We are fiercely proud of our reputation as being a trusted adviser to our clients, often over several generations, and continually strive to ensure that our clients’ interests come first and foremost.
• Our People – We work together to create an open, supportive and friendly working environment where our people feel valued, can develop their careers and achieve their professional ambitions.

If this sounds like a vision you would like to be a part of, our values resonate with your own personal values, and you meet the requirements of the role described, we’d be delighted to hear from you. Please read on!

The Role

We are looking for a Client Experience Assistant to join our busy Client Experience team.

Our Client Experience team is often the first point of contact for clients and visitors to Sintons, whether by telephone, email or in person. As such, this role plays a vital part in creating a positive first impression and ensuring that every interaction reflects our commitment to excellent client service.

As a Client Experience Assistant, you will provide a professional, welcoming and efficient service to both clients and colleagues, helping to ensure the smooth day-to-day running of our front-of-house operations. Responsibilities include:

• Managing a busy switchboard and acting as a key point of contact for incoming enquiries.
• Welcoming clients and visitors, ensuring a positive, professional experience from arrival to departure.
• Supporting the smooth running of the Client Suite, ensuring meeting rooms are prepared to a high standard.
• Assisting with client events, including meeting room set‑up, catering, refreshments and clear‑down.
• Assisting with general administrative duties, including managing incoming and outgoing post, including scanning documents where required.

This role is a full-time position working Monday to Friday, 37.5 hours per week, between 8.00am and 8.00pm, agreed in advance.

Requirements

We are looking for a self‑motivated, organised and enthusiastic individual who takes pride in delivering excellent service. You will:

• Have strong communication skills and a professional, client‑focused approach.
• Enjoy working as part of a close‑knit team and be willing to support a variety of tasks.
• Be confident using Microsoft Office and have good general IT skills.
• Be flexible and willing to work outside core hours on occasion.

Previous front‑of‑house experience in a professional services or hotel environment would be desirable but is not essential.

How to Apply

Please send your CV with a covering letter, including your current salary, to Helen Kean (***email_hidden***) Closing date: 20 April 2026.

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