Technology Delivery Manager - Newcastle Upon Tyne, Tyne and Wear

Technology Delivery Manager - Newcastle Upon Tyne, Tyne and Wear

• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Newcastle Upon Tyne

Main Responsibilities

• Support the Head of Technology Engineering in developing and continually evolving Greggs’ technology delivery strategy and ways of working
• Line-manage a team of Delivery Leads, driving the agile transformation strategy and embedding consistent, high-quality delivery practices across product teams
• Champion and nurture a culture of agility, collaboration, and continuous improvement across the organisation
• Provide coaching, guidance, and mentorship to teams and stakeholders on agile principles, frameworks, and best practices
• Oversee end-to-end delivery across product teams, ensuring alignment with business objectives, priorities, and delivery timelines
• Work closely with cross-functional teams to identify, manage, and mitigate dependencies, risks, and delivery impediments
• Partner with Delivery Leads to build high-performing, self-organising teams through ongoing support and development
• Empower teams to make decisions, resolve conflicts effectively, and continuously improve their delivery processes
• Identify and drive opportunities for process improvement, automation, and streamlining of delivery workflows
• Define, track, and use key performance indicators (KPIs) to assess the effectiveness and efficiency of agile delivery practices
• Collaborate with key stakeholders to understand their needs, priorities, and expectations
• Build strong, trusted relationships with senior stakeholders to promote collaboration and secure support for agile initiatives

Ideal Candidate

You will fit right into this role if you:

• Have significant experience as an Agile Delivery Lead or similar, leading organisation-wide agile transformations and delivering complex programmes of work
• Bring established people leadership experience, including line management of Delivery Leads or comparable delivery leadership roles
• Possess strong, practical knowledge of agile methodologies such as Scrum, Kanban, and Lean, and know how to apply them effectively across different delivery contexts
• Are a confident and inspiring leader, with excellent interpersonal skills and the ability to motivate teams and engage senior stakeholders
• Have a proven ability to drive change, influence at all levels, and foster a culture of agility, collaboration, and continuous improvement
• Demonstrate strong analytical and problem-solving skills, with a keen eye for detail and the ability to navigate complexity
• Communicate with impact, showing excellent written, verbal, and presentation skills, and the ability to convey complex concepts to diverse audiences
• Ideally hold relevant agile certifications (such as Certified Scrum Master), or equivalent professional experience
• Have experience working within a software development or technology-driven environment (desirable but not essential)