Premium Client Experience Executive

Premium Client Experience Executive

Permanent

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St James’ Park, Newcastle upon Tyne

Competitive Salary

Be part of something bigger. Craft unforgettable experiences at one of football’s iconic homes.

We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.

This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.

About the role

The Premium Client Experience Executive supports the planning and delivery of exceptional hospitality events and premium client engagement activities across matchdays, non‑matchdays and external venues. The role plays a key part in maintaining strong client relationships, identifying revenue opportunities and ensuring a consistently high standard of service across all premium experience touchpoints.

What you’ll do

• Deliver outstanding service to seasonal and premium clients, acting as a trusted point of contact throughout the season.
• Manage client relationships, resolve issues professionally, maintain accurate CRM records and identify revenue opportunities.
• Coordinate and support premium experience sales and hospitality events across matchdays, non‑matchdays and external events, working closely with internal teams to ensure high‑quality delivery and continuous improvement.

The team

You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach.

United As One

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

Safeguarding

We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.