Retentions Sales Team Leader

Retention Sales Team Leader

£32,572.95 + OTE £8,000

A little bit about us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone with suppliers, and less admin. It’s a game-changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

Our people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.

What you’ll be doing

The Retention Sales Team is at the core of One Utility Bill. As one of our Retention Sales Team Leaders, your determination, dedication and personal approach will give our team and our customers confidence that you will find the right solutions for them.

By taking on this role, you will be expected to work alongside the team, as well as lead through coaching, improving and introducing new processes, and ensuring KPIs are consistently achieved.

As part of the Retention Sales Team, you will be responsible for managing the day-to-day performance of the team, with a key focus on reducing the number of customers cancelling within the 14-day cooling-off period. Our goal is to reduce cancellations within the 14 day cooling off period from 14% to 7%

Reporting into the Retentions Sales Manager, you will be joining a motivated team with ambitious targets, supporting One Utility Bill on its continued growth journey.

Some of your key responsibilities will include:

• Leading weekly team meetings

• Delivering company updates to the team

• Rota management

• Holding one-to-one sessions with team members

• Coaching, Recruiting, Training and onboarding team members

• Build plans to deliver objectives and motivate your team

• Develop and implement new sales initiatives and strategies

• Complete team performance analysis as well as weekly and monthly reporting on KPIs

• Conduct call monitoring and feedback.

• Being the first point of contact for the team for advice on handling difficult customer queries and escalations

• Creating training documents

• Work closely with Team Leaders and Managers from other departments to improve and create new internal processes

• Reduce the cancellations of sales within the first 14day cooling off period or prior

• Writing reports and presentations analysing the performance of your team and delivering these to the Senior Leadership Team and key external stakeholders

A little bit about you

• Ability to multi-task and move between tasks using prioritisation

• Strong verbal and written communication skills

• Self-motivated with a positive attitude

• Experienced in people management and improving performance

• Creative problem solver

• Resilient and able to have empathy and understanding

• Have fantastic organisational and time management skills

• People management skills to develop your team and improve their performance

• Problem-solving skills

What you’ll get from us

As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…

An annual salary of £32,572.95

ELT bonus based on metrics set by your SLT member

How we do stuff around here

We’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how. Here’s some key OUB terminology that you’ll become very familiar with.

Our Company Values

• Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.

• Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.

• Graft | Work hard and smart. That’s how we grow and do the best for our customers.

• Work as One | Respect other people. Try to leave your ego at the door.

• Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.

• Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.

• Set the Bar High | Whether your solving problems or making a brew. Do it with gusto.

• Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.

• Enjoy the Journey | Have some fun, and make sure others do too.

Our Competencies

• Dependable | Taking ownership of performance and demonstrating accountability.

• Customer First | Thinking about the customer before making any decision.

• Co-Star | Collaborating and communicating. Showing a commitment to shared goals.

• Expert | Seeking out knowledge and opportunities to perform better in my role.

• Leadership | Communicating shared goals clearly and effectively.

Our team works in our office from Ouseburn with the shift pattern being Monday to Friday 10-6pm with one Saturday every 4 weeks.

Be Fiercely You isn't just a value, it's how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you're passionate about what you do, we want to hear from you, no matter your background