Head of L&D Services

JOB DESCRIPTION

Looking for an exciting opportunity partnering with training providers and rolling out L&D service delivery within the organisation?

Reporting to the Head of HR Shared Service Delivery, the key objective of this role is to lead the Learning and Development Support Team to provide comprehensive administrative and service delivery support. This support will be aligned to the requirements of the business, Learning and Development leaders within the organisation as well as The People Hub HR function, most notably in the areas of:

• Learning and Development
• HR Programmes
• Talent & Performance Management
• LMS Management

You will provide support and services to a wide range of customers including but not limited to L&D leaders within the organisation and the People Hub on all aspects of delivering Sopra Steria’s training programmes.

This is a hybrid role working out of our Newcastle Office 3 days per week, Tues - Thurs

What you will be doing:

People Management & Team Leadership

• Lead a small L&D Support team with line management responsibility for four direct reports.
• Identify process improvements and efficient delivery noting the improvements made ensuring processes meet the needs of all our customers. Additionally, design and document process diagrams and documents.

Training

• Lead all administrative and technical aspects of the Learning Management System, including overseeing the uploading of content & curricula on the LMS, testing, assigning, maintaining, and reporting on learning content.
• Work with L&D leaders to maintain LMS inventories (course catalogue) and optimise for LMS reporting.

Reporting

• Work closely with the MI team, L&D leaders, and the L&D team to ensure that up to date data is provided in the required timeframes.
• Work closely with the relevant Finance Manager(s) on data reporting in respect to costings and recharging, including the apprentice levy.

Engagement / Collaboration

• Coordination and project management of community engagement initiatives.
• Develop close and effective relationships with the Learning and Development Teams.

Other

• Provide support for additional ad hoc tasks and projects within the People & Culture department.
• Utilising and sharing best practice and process within the People Hub team.

What you’ll bring:

• Have a service-oriented mind-set with proven delivery of exceptional quality customer service.
• A hands-on individual who is solutions focused with LMS experience (preferably Cornerstone) to support in all aspects of maintaining, troubleshooting, and improving the Company’s core platform.
• Have experience of working in Learning and Development with LMS/MOOC configuration.
• Have experience in analysing LMS content to enhance meetings with L&D leaders to demonstrate content that is readily available.
• Previous experience of working within a Line Management role, ideally within Learning and Development.
• Good data analysis data interpretation skills
• Be curious and driven to solve customer and business challenges in learning and development.
• Be a self-starter with a desire for action and operational efficiency, including automation and self-service tools.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Newcastle Upon Tyne – 3 days in office Tues - Thurs
Security Clearance Level: SC clearance
Internal Recruiter: Adrian
Salary: Competitive salary
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads.

We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work.

Together we are building a better future by delivering real and lasting value.

We are just at the start of what we can achieve together. Come and join us!