Administration Assistant (Hiring Immediately)

Customer Operations Assistant
£27,976 per annum | Full time, Permanent

Please note, this role will be based at our Scotswood road side for 6 months of the year.

A Little bit about us

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you’ll be doing

Our Customer Operations team is responsible for making sure that customer packages run smoothly behind the scenes. Due to the nature of what the team do, your role will be varied.

You may be responsible for a combination of the below:

• Opening and closing accounts with suppliers for the tenancy start and end dates & to accurate meter readings to ensure billing is accurate.

• Answering inbound calls from suppliers and monitoring email mailboxes.

• Working through any incoming post and ensuring that all bills are paid and allocated to the correct packages.

• Managing customer queries through our partner providers portals

• Auditing packages to ensure that all utility services have been set up correctly and highlighting areas where additional information is required

• Managing the packing and shipment of Broadband routers to our customers

• Working through incoming tickets and owning the ticket through to resolution

• Accurate note and data input, ensuring all relevant spreadsheets, tickets and packages are updated correctly

• Completing your workload efficiently and accurately within the teams SLA’s and inline with our KPI’s

• Working closely with the Customer Support team to ensure that any customer queries are answered in a timely manner

• Producing daily reporting on productivity

• Assisting in the development & improvements in processes for the Customer Operations team

• Working closely with suppliers to improve supplier relations and communication

A little bit about you

Inquisitive with a keen eye for detail

⭐️ Excellent at time management and multitasking

Great at problem solving

Confident at communicating with a range of stakeholders

Unafraid to speak up with new ideas

⭐️ Willing to drop and roll when needed and show diversity

Ready and willing to offer support to the wider team

What you’ll get from us

As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…

An annual salary of £27,976

£2000 per year in bonuses paid to the full company if we achieve our shared objectives

How we do stuff around here

We’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how. Here’s some key OUB terminology that you’ll become very familiar with.

Our Company Values

• Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.

• Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.

• Graft | Work hard and smart. That’s how we grow and do the best for our customers.

• Work as One | Respect other people. Try to leave your ego at the door.

• Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.

• Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.

• Set the Bar High | Whether your solving problems or making a brew. Do it with gusto.

• Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.

• Enjoy the Journey | Have some fun, and make sure others do too.

Our Competencies

• Dependable | Taking ownership of performance and demonstrating accountability.

• Customer First | Thinking about the customer before making any decision.

• Co-Star | Collaborating and communicating. Showing a commitment to shared goals.

• Expert | Seeking out knowledge and opportunities to perform better in my role.

• Leadership | Communicating shared goals clearly and effectively.