Business Admin Apprentice

Summary

NE3 1NUWe are looking to recruit an enthusiastic individual to join an established Reception team in the role of a Patient Care Navigator. This role will assist our patients by facilitating their journey, helping direct them to the best route of care and considering more appropriate services. You will be based at our GP surgery

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

£10 per hour for 19 years and over

Training course

Business administrator (level 3)

Hours

Monday to Friday starting times vary from 7.30am -9.00am and finish times 4.30pm- 6.30pm

40 hours a week

Start date

Monday 27 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Business Admin Apprenticeship - (Newcastle)

Main duties of the job:

You will be working as part of our busy reception team ensuring our patients receive the best possible care

Job responsibilities:

This role will include (but not be limited to) :

• Liaising with patients on the telephone and the front reception desk
• Actioning clinical tasks
• Workflow incoming mail
• Processing repeat prescriptions
• Assist the GPs whilst they are processing patient online triage requests
• Ensuring you are aware and up to date with changes

National apprenticeship wage of £8 per hour or £10 per hour for anyone over 19 years.

Where you'll work

GROVE MEDICAL GROUP
1 The Grove
Gosforth
NE3 1NU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

I & F LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative skills
• Attention to detail
• Communication skills
• IT skills
• Logical
• Organisation skills
• Problem solving skills
• Reliable
• Team working

Other requirements

About us:
The Grove Medical Group is a large GP practice in Gosforth with approximately 13000 patients . We are looking to employ a Patient Care Navigator for 37 hours to help provide support to our patients and clinicians. Working Days will be Monday to Friday and hours will be between our opening times of 8am to 6.30pm.