Customer Service Planner (Repairs / Maintenance)

Permanent, Full Time

On site – This role is an office-based position.

We are looking to recruit a Customer Service Planner to join our team in North Shields, Newcastle.

About the Role

You will take ownership of both planned preventative maintenance (PPM) and reactive works, using MSI to schedule and manage jobs effectively. You will handle incoming calls and emails from clients to log issues accurately, ensuring systems are updated promptly so both the client and Operations team have clear and up‑to‑date information. A key part of the role is ensuring works are appointed and delivered in line with contractual Service Level Agreements.

You will liaise closely with engineers to confirm they have the appropriate materials and information required to complete works efficiently, while also assisting with supplier ordering and stock management. The role includes reviewing and uploading compliance documentation, monitoring case workloads, and escalating any concerns to the Team Leader where intervention is required.

About you

Candidates must have strong planning and scheduling skills, ideally obtained within a Social Housing or Contractor repairs environment. You will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. Along with excellent customer service skills, you will have previous experience dealing with high volumes of calls and customer repair related enquiries.

Benefits

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26 Days Holiday & Bank Hols

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Enhanced Pension Plan

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Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more

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Life Assurance & Accident Cover

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Share Save

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Enhanced Maternity & Paternity Pay

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Work Perks Discounts & Vouchers

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Buy & Sell Holiday

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Flexible Working & Flexible Bank Holidays

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Cycle to Work

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Volunteering (2 days paid)

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Learning & Development Opportunities

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Extensive Wellbeing Support, including EAP.

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Loyalty & Values Awards

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Funded Professional Subscription

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Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates