Customer Service Representative (Travel Industry)

Hjbtravels
Newcastle upon Tyne

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry . This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

  • Respond to customer inquiries via phone and email

  • Assist clients with travel planning, reservations, and general questions

  • Provide accurate information regarding destinations, policies, and procedures
  • Maintain clear and professional communication with clients

  • Follow company guidelines and service standards

  • Document interactions and updates as needed

Qualifications:

  • Strong communication and interpersonal skills

  • Customer service experience preferred (not required)

  • Ability to work independently and manage time effectively

  • Comfortable using computers, email, and online systems

  • Detail-oriented with a positive, solution-focused attitude

  • Interest in the travel industry is a plus

What We Offer:

  • Training and ongoing support

  • Flexible work options (part or full time)

  • Growth opportunities within the travel industry

  • Supportive and collaborative team environment

Posted 2026-03-17

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