Anti-Social Behaviour and Community Safety Apprentice

Summary

A great opportunity to gain real experience tackling anti-social behaviour, supporting residents, and working with partners like the Police and Fire Service. This is a Level 4 ASB and Community Safety Officer Apprenticeship qualification. You'll help respond to reports of anti-social behaviour, support community safety projects and campaigns.

Wage

£15,392 to £24,454.04, depending on your age

National Minimum Wage

Training course

Anti-social behaviour and community safety officer (level 4)

Hours

Monday to Friday, times to be confirmed.

37 hours a week

Start date

Friday 8 May 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a great opportunity to gain real experience tackling anti-social behaviour, supporting residents, and working with partners like the Police and Fire Service.

You’ll earn while you learn and work towards a Level 4 Anti-Social Behaviour and Community Safety Officer Apprenticeship qualification.

You'll help respond to reports of anti-social behaviour, support community safety projects and campaigns.

You'll work with partners, including Police and housing organisations and help residents access support and services whilst gaining practical experience in local government.

Where you'll work

Castle House
Barracks Road
Newcastle
ST5 1BL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOCIAL LANDLORDS CRIME AND NUISANCE GROUP

Training course

Anti-social behaviour and community safety officer (level 4)

What you'll learn

• Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
• Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
• Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
• Make justifiable and appropriate decisions on the information available.
• Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
• Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
• Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
• Plan investigations into cases thoroughly and methodically.
• Interview all parties involved in a case using effective investigative and interview techniques.
• Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
• Maintain accurate and appropriately-detailed records and information.
• Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
• Prepare a case file for referral to solicitors or for legal proceedings.
• Effectively present a case and evidence for a review panel or in legal proceedings.
• Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
• Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
• Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
• Make justifiable and appropriate decisions on the information available.
• Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
• Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
• Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
• Plan investigations into cases thoroughly and methodically.
• Interview all parties involved in a case using effective investigative and interview techniques.
• Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
• Maintain accurate and appropriately-detailed records and information.
• Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
• Prepare a case file for referral to solicitors or for legal proceedings.
• Effectively present a case and evidence for a review panel or in legal proceedings.

Training schedule

Online learning every week.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Non judgemental
• Patience
• Physical fitness

Other requirements

Standard DBS required.