Income Collection Manager
As an Income Collection Manager, you will provide clear, motivational leadership to a team responsible for delivering an effective, customer centred rent collection service. You will drive performance, support continuous improvement, ensure compliance with legislation and safeguarding frameworks, and work collaboratively with colleagues and partners to deliver joined up, high quality services. Your leadership will help ensure that rent is collected efficiently, tenancy breaches are addressed appropriately—including through court processes where necessary—and that vulnerable residents receive the right support at the right time. About You
We’re looking for someone who brings strong leadership, sector knowledge, and a proactive mindset. You’ll have:
- Strong experience in social housing, particularly in income collection and welfare reform.
- Proven experience managing, motivating, and developing a team.
- Confidence handling complex and sensitive customer issues.
- The ability to work effectively with vulnerable residents.
- A collaborative approach, with experience working closely with internal and external partners.
- A track record of delivering services to target and within budget.
- Excellent written and verbal communication skills, with a strong customer focus.
- High attention to detail and the ability to manage competing deadlines and priorities.
- A commitment to equality, safeguarding, and creating a respectful and inclusive workplace.
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