Traincare Operative - Newcastle

Are you passionate about the future of rail transport? Do you want to be part of a team that's shaping the next generation of trains using cutting-edge technology? Look no further! Join us as a Traincare Operative at our Newcastle depot, ensuring trains are cleaned and presentable for service to the standards set out within the Service Quality Regime.

Who we are:

SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high-class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Why Join Us:

Innovative Environment: Working in a fast paced, results orientated environment, where innovation and high cleanliness standards are key to our success, you will play in key role in ensuring our Trains are presentable to our customers.

Growth and Development: You will be part of a dynamic company committed to the development of our personnel.

Passionate Team: You will be a key part of a dedicated team working diligently to deliver the Service Quality Regime standards efficiently and effectively ensuring cleanliness of our Metrocars.

Customer-Centric Approach: You will be responsible for delivering exceptional cleaning standards as required, ensuring our services meet the highest standards of quality and safety for our customers.

What We're Looking For: We are looking for a highly motivated and proactive individual who will consistently provide high quality cleanliness. If you are looking to make a difference and deliver high quality service then we want to hear from you.

HOW YOU CAN MAKE AN IMPACT

Role Overview:

Reporting to the Production Manager/Train Presentation Support Manager, you will ensure trains are safe, clean, and ready for service. You'll carry out a variety of cleaning and operational tasks, support new starters, and maintain high standards of safety, quality, and compliance. Responsibilities include train presentation, shunting and equipment handling, accurate documentation, and proactive risk management. We're looking for someone who values teamwork, attention to detail, and a commitment to a zero-harm culture.

Key Responsibilities:

Organisational

We are looking for skilled and motivated individuals to join our team as Traincare Operatives. This role is essential in ensuring our trains are safe, cleaned, and ready for service, while maintaining the highest standards of safety, reliability, and compliance.

As a Traincare Operative, you will:

• Carry out a full range of train presentation tasks, including duty cleans, front and back-end cleans, light and heavy cleans, exterior washes, periodic deep cleans, and graffiti removal.
• Maintain facilities such as offices and buildings to ensure a clean and professional environment.
• Follow safe working procedures when handling water, soaps, detergents, chemicals, and cleaning equipment or machines.
• Support operational activities including shunting, overhead crane operation and slinging, forklift truck (FLT) operation, and cleaning of assets and components.
• Respond to customer needs with in-service cleans as a “first response” when required.
• Input and analyse data in electronic management systems such as SRMS, ensuring all documentation (job cards, defect logs, component labels, work orders) is completed accurately.
• Assist with materials management, ensuring correct stock withdrawals and efficient return of items for warranty or repair.
• Conduct regular checks, audits, and inspections of tools, equipment, and facilities, reporting and resolving issues promptly.
• Participate in safety tours, in-process checks, and condition assessments to ensure work meets specification and safety standards.
• Support risk assessments and contribute to maintaining the risk register.
• Mentor and support new starters through initial and on-the-job training, including assessments.
• Uphold industry best practices and assist in developing and implementing standards and procedures in line with legal and environmental obligations.
• Promote and embed a zero-harm culture, taking proactive steps to prevent non-conformities, safety incidents, and process deficiencies.
• Demonstrate value-based behaviours, setting a positive example and challenging inappropriate actions.

This is a varied and hands-on role where every detail matters. If you are organised, safety-focused, and committed to delivering quality, you'll thrive in our team. In return, you'll work in a supportive environment with opportunities to develop your skills and make a real impact on the reliability and safety of our fleet.

Closing date for applications is Friday 1st May 2026

HOW YOU WILL CONTRIBUTE

Skills and Experience:

• Qualification or equivalent experience in a rail or depot environment.
• Experience working in teams and engaging with stakeholders.
• Ability to work under pressure and meet tight deadlines.
• Customer-focused with a commitment to quality.
• Flexible, with strong interpersonal and communication skills.
• Experience adapting to change and contributing to discussions with internal and external stakeholders.
• Understanding of legislation and standards for health and safety.
• Passion for continuous improvement and operational excellence.
• Good ICT skills, including Microsoft Office.
• Willingness to obtain First Aid and Fire Marshal certification.
• Competency in Personal Track Safety (PTS) and rolling stock maintenance standards.
• Medically fit and able to pass drugs and alcohol testing (random and for cause).
• Full UK driving licence.

Desirable

• Extensive experience in operational transport and production environments, with knowledge of rolling stock units.
• Knowledge of advanced Lean, Kaizen, 6S, and modern production techniques.
• Experience contributing to complex root cause investigations.
• Strong understanding of workplace risk and safety within transport and production settings.
• Proven ability to identify and mitigate risks and maintain risk registers to support safe systems of work.