Service Manager for Hailey

We are recruiting a Service Manager for Hailey who lives in her own home in Heaton.

We are seeking a hands-on enthusiastic Service Manager who can motivate and develop a positive workplace culture within a team. Our service is not one-size fits all – it’s designed around each individual, entirely focused on the person, bespoke to their wants and needs.

You will be responsible for the day-to-day operational service and a team of support workers where you will provide guidance and supervision in a well-led manner.

Why join our team?

We prioritise the well-being of our employees, believing in looking after our employees just as much as we do the people we support. Our priorities include offering support, coaching, and a reflective space to help you thrive. Join a collaborative team that works creatively to achieve shared goals. The benefits of working with us include:

• £ 29,250.00 per annum
• Hybrid role – 2/3 days working remotely, 1 day office based, and 1/2 service visit a week.
• 28 days annual leave + up to 4 additional leave days (1 for each year of service)
• Company pension
• Full induction & ongoing paid training
• Retail discounts
• Medical Cashback Plan (after probation)
• Employee Assistance Programme
• Continuous professional & personal development
• Career progression opportunities

About us

We support adults and young people with learning disabilities, autism, and mental health difficulties to live independently in the community. As a compassionate, person-centred company, we focus on creating individualised support packages that empower people to live fulfilling lives. We believe everyone deserves to have deep, caring and meaningful relationships, the right to grow and develop and have access to a safe and welcoming home.

We believe services should be tailored to each individual and that creativity and thinking outside the box are key to delivering bespoke support.

About Hailey

Hailey is involved in the recruitment process for her team, writing a little about herself:

Hi, I’m Hailey, I’m 26, and I have a learning disability and frontal lobe impairment, which can make processing information challenging and sometimes cause anxiety or frustration. I can occasionally display behaviours that challenge and need a resilient support team for reassurance. While I have 2:1 support, I am very independent. I’m described as funny, kind, thoughtful, and inquisitive. I’m a girly girl and love pampering activities like getting my hair, nails, and makeup done, and I’m planning to enrol in a hair and beauty course. I’m active, enjoy shopping, spending time at the beach or park, and relaxing with reality TV and music. I’m close to my family, often visiting my mum, and care for my pet rabbit Daisy. In the future, I’d love to get more involved in the community and build friendships with people my age.

About you

You will:

• Put Hailey first and appreciate him/her/them for the amazing person she is
• Stand by her through tough times and be resilient
• Assess situations with patience and empathy
• Bring a lively, friendly, and caring personality
• Have a good sense of humour and be able to share jokes and pranks
• Be trustworthy, loyal, and upfront, with strong boundaries
• Follow routines and be flexible and creative when needed
• Communicate well and be reliable and supportive

About the role

We are looking for a Service Manager to:

• Visit Hailey and her team at her home on a regular basis
• Manage Hailey’s team’s training, annual leave and rotas
• Manage the finances within Hailey’s service. This includes Seco Support finances as well as Hailey’s
• Be responsible for ensuring that BrightHR is completed for all team members and up to date
• Complete formal supervisions, probations and appraisals in line with Seco timescales
• Be responsible for updating risk assessments and support plans
• Ensure Hailey’s service is compliant with CQC standards
• Lead reviews and ensure updates are made to Hailey’s support and PBS plan
• Meet regularly with Hailey’s parents and professional team
• Interview and support new team members
• Be part of a local on call service
• Provide direct support to Hailey should this be required

An NVQ 3 or equivalent Health & Social Care Diploma is essential. Minimum 2 years’ experience in managing a service supporting vulnerable adults with autism and learning disabilities.

Full training will be provided through Seco Supports induction programme and online learning. Full referencing and a full enhanced check of the Disclosure Barring Service (DBS) will be required for this position.

If you want to join Hailey’s journey and be part of her team, please complete an application. We look forward to hearing from you.

This position has a “genuine occupational requirement” covered under the Sex Discrimination Act 1975 and therefore only applications from Females can be considered.