Operations Coordinator

Operations Coordinator

Location: Evolve Business Centre, Houghton le Spring

Hours: Full-Time – 35 hours per week

(Adjust if part-time or alternative hours)

Contract Type: Permanent

Salary: Competitive

(depending on experience & qualifications)

Start Your Career with Plexus Innovation LTD

This role is working for Plexus Innovation as part of the HSL Compliance Group. Working for Plexus as an Operations Coordinator means playing a key role in keeping a growing IoT technology business running smoothly. You’ll work closely with technical, delivery, and sales teams, helping turn innovative monitoring solutions into reliable, real-world outcomes for clients in housing, healthcare, and facilities management. It’s a hands-on role where organisation, problem-solving, and attention to detail have a direct impact on service quality, compliance, and customer satisfaction.

What You’ll Do

Manage stock levels in line with forecast demand, coordinating deliveries with manufacturers and maintaining accurate records.

Receive, book-in and quality check hubs and nodes, recording outcomes and non-conformances in line with ISO9001 requirements.

Configure, reprogram and allocate devices for deployment, including serial and SIM allocation where required.

Generate delivery notes and dispatch documentation; arrange shipping and confirm successful delivery to customer sites.

Monitor SIM deployment and usage, manage SIM stock, recycle/disable inactive SIMs and investigate connectivity issues via third-party dashboards.

Proactively monitor the Plexus network to identify offline hubs, low-signal sites, battery end-of-life and device faults, driving resolution via SOPs.

Coordinate returns, replacements and refurbishment activity, including fault checks and troubleshooting with debug cables when required.

Support customer onboarding: dashboard setup (companies, sites, users/permissions), shipping, installation planning and training coordination.

Provide first-line customer support and coordinate field engineer site visits, travel and accommodation for installations and remedial works.

Maintain SharePoint documentation and controlled records in line with ISO standards; produce operational and performance reporting for senior management.

What We’re Looking For

Excellent planning and organisation skills with the ability to manage multiple workflows and meet deadlines.

Strong attention to detail and a high standard of record keeping (stock, serials, delivery notes and audit trails).

Confident communicating with customers, suppliers and internal teams, both written and verbal.

Practical problem-solving mindset; comfortable troubleshooting devices and using dashboards to investigate issues.

Experience with stock control, logistics/shipping or operations coordination (hardware or technical environments beneficial).

Comfortable working with connected devices/SIMs/mobile networks, or keen to learn quickly.

Good working knowledge of Microsoft Office; familiarity with SharePoint/document control is an advantage.

Understanding of ISO processes (e.g. ISO9001) or willingness to support audits, SOPs and continuous improvement.

Able to work calmly under pressure, take initiative and collaborate effectively across teams.

Why Work for Plexus Innovation?

About Us

Plexus Innovation is a UK-based technology company specialising in remote IoT monitoring and alert solutions. Our systems help organisations automatically monitor environmental and compliance-critical data such as temperature, water systems, CO₂ and humidity across sectors including social housing, healthcare, education and facilities management. Plexus is part of the HSL Compliance Group, giving employees the opportunity to work within a wider compliance and safety organisation while contributing to innovative, technology-led solutions that solve real-world problems.

Ready to Apply?

If you’re reliable, motivated, and looking for a role with variety, stability and progression, we’d love to hear from you.

Apply online today with your latest CV.