Post Incident Lead

Application Deadline Ongoing

Department

Service Delivery

Employment Type

Permanent

Location

Newcastle upon Tyne

Reporting To

Continual Service Improvement

We’re looking for a Post Incident Lead to help us strengthen how we learn from incidents, reduce repeat issues and drive operational improvement across Bede.

This role is about helping us get more value from our post incident activity. It’s an opportunity to improve follow-through, strengthen accountability and use insight more effectively to support better operational outcomes over time.

We’re looking for someone who can bring structure, challenge and a continuous improvement mindset to help us strengthen our post incident approach.

What you'll be doing

You’ll take ownership of our post incident review process, making sure significant incidents are reviewed properly, root causes are understood, and agreed actions are tracked through to completion.

Alongside this, you’ll use incident data and insight to spot patterns, highlight opportunities to improve, and work with stakeholders across the business to help strengthen our operational processes.

This is a role for someone who is comfortable working across teams, asking the right questions, and helping turn lessons learned into meaningful action.

You’ll be responsible for:

• Owning the post incident review process and driving process improvements, including implementing agreed changes or helping design new approaches
• Ensuring significant incidents are reviewed and analysed thoroughly to identify trends
• Producing clear internal and client-facing root cause analysis reports within agreed timeframes
• Coordinating and monitoring follow-up actions to support completion
• Working closely with incident process owners and stakeholders to improve quality and efficiency
• Driving engagement in post incident activity across the business
• Coordinating third-party activity where needed
• Delivering documentation and training to support post incident review activity
• Supporting wider operational, compliance and security requirements where needed

What we are looking for

We’re looking for someone with strong incident management knowledge and the confidence to work across a range of teams and stakeholders.

You’ll be comfortable bringing clarity to complex issues, using evidence to support decisions, and constructively challenging where needed to help move things forward.

You’ll likely bring:

• Experience in post incident review, major incident management, problem management, service operations or continual service improvement
• Strong root cause analysis and reporting skills
• Experience using data to identify trends and improvement opportunities
• The ability to drive actions forward in a structured and constructive way
• Confidence working with both technical and non-technical stakeholders
• Strong organisational skills and attention to detail
• Excellent written and verbal communication skills
• A calm, service-focused approach
• Strong relationship-building skills and the ability to influence positively
• ITIL v4 Foundation, or similar knowledge of incident and problem management principles

What we can offer you

Here at Bede, we offer a competitive salary and a strong benefits package, but what really matters to us is creating an environment where people feel trusted, supported and able to do their best work. We’re a people-centric business and we regularly review our benefits based on colleague feedback, so what we offer continues to reflect what matters most to our teams.

Some of the benefits you can expect include:

• A friendly, flexible and trust-based approach to working
• 25 days annual leave, plus 8 bank holidays and usually a generous Christmas break
• Fully matched private pension scheme (up to 8%)
• Bupa private healthcare from day one, including cash plan benefits, dental and optical cover (covers all pre-existing conditions)
• Life assurance cover of 4x your annual salary
• Employee Assistance Programme (via Bupa), providing confidential support and practical advice whenever you might need it
• Access to Calm – the #1 app for meditation and sleep
• Innovation and learning – space to develop skills, try new ideas and experiment, with an annual hackathon where some ideas make it into real work.
• A work-owned mobile phone or tablet of your choice, with the monthly contract covered by us
• A great office setup – free snacks and drinks every day, plus regular food vans from some of the best places in Newcastle
• Bede Bucks – exclusive colleague discounts and access to a wellbeing platform
• Lots of social events – both in and outside of working hours
• Referral programme – help us grow the team and receive a referral bonus of up to £3,000 (pre-tax, subject to scheme terms)
• Bede swag – including hoodies, t-shirts and our much-loved Bede socks
• Bede Holidays – extra discretionary days off through the year as a thank-you for the great work our teams do